Performance

Resolving Workplace Conflict

Tasks & Phases Included in This Workflow

Phase 1: Identifying and Reporting the Conflict

1. Report the Conflict

Encourage reporting conflict through a confidential form, ensuring psychological safety. Provide guidelines for submitting clear, concise reports, detailing incidents and concerns.

2. Acknowledge the Report

Acknowledge receipt of the conflict report.

Assign a neutral mediator or HR representative to handle the case.


Phase 2: Assessment and Preparation

3. Assess the Situation

Review the reported conflict to understand the issues, involved parties, and potential impact. Use tools like root cause analysis or fishbone diagrams to identify underlying problems.

4. Gather Additional Information

Conduct interviews with relevant parties to get perspectives on the conflict.

Use the AI Assistant to summarize findings and group recurring themes or concerns.

5. Design a Mediation Plan

Develop a tailored mediation plan with clear objectives, timelines, and ground rules for discussions. Provide pre-mediation resources to involved parties, such as guides on effective communication or de-escalation techniques.


Phase 3: Mediation and Resolution

6. Facilitate Mediation Session

Conduct the mediation meeting in a neutral environment, ensuring all voices are heard. Use structured conversation frameworks to keep discussions constructive.

7. Agree on Actions

Collaboratively identify resolutions, assign responsibilities, and set timelines for implementation. Document agreed actions and ensure all parties sign off on the resolution.


Phase 4: Implementation and Monitoring

8. Implement Agreed Solutions

Ensure responsible parties take necessary actions (e.g., workload adjustments, behavioral changes). Provide ongoing support, such as additional training or resources, to facilitate compliance.

9. Schedule Follow-Up Check-Ins

Arrange regular check-ins (e.g., at 1 month, 3 months) to evaluate the success of the resolution. Record progress and address any remaining or new concerns.

10. Document and Reflect

Summarize the resolution process and outcomes in a central repository for future learning. Use AI tools to analyze trends in conflicts and refine policies or workflows.

Overview

A structured, and empathetic approach to address workplace disputes. It focuses on identifying the root causes, creating clear mediation plans, and ensuring follow-ups to prevent recurrence. The workflow balances confidentiality, fairness, and collaboration while equipping employees and managers with the resources they need to build a harmonious work environment.

Key Workflow Features

  • Confidential Reporting: Anonymous reporting options to ensure employees feel safe bringing up issues.
  • Root Cause Analysis: Structured tools and templates to analyze conflict origins and contributing factors.
  • Structured Mediation Plan: Step-by-step mediation framework tailored to the specific conflict.
  • AI Assistant Support: Assistance in summarizing reports, grouping common themes, and preparing mediation agendas.
  • Resource Sharing: Provide employees with guides, conflict resolution training, and policies to promote understanding.
  • Monitoring and Follow-Up: Scheduled check-ins post-resolution to track progress and ensure commitments are upheld.
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